Suggested Reading: Verbal Judo: The Gentle Art of Persuasion by George J. Thompson
Verbal Judo is a philosophy that can show you how to be better prepared in every verbal encounter: How to listen and speak more effectively; how to engage people through empathy (the most powerful word in the English language); how to avoid the most common conversational disasters; how, instead, to have a proven, easily remembered strategy that will allow you to successfully communicate your point of view and take the upper hand in most disputes.
